Duel Fuel Prepayment- FAQ's
   
   
     
Q1 - How do they work ?
A1 -- Each Utility Meter is has a pulsed output - data cable - which is linked into the HE203 Card Reader
This informs the card reader of consumption of each meter. At zero credit a solenoid valve or contactor cuts off the Utility Supply (except water -Q5)
Q2 - How is the tariff set ?
A2 - The HE203 Card Reader is progammable via two buttons on the front of the case ( scroll and accept )
Q3 - How does the card reader work out the different Utility Values ?
A3 - Each utility cost is programmed into the reader, and the HE203 decrements(reduces)
the credit in apportion to consumption
Q4 - Is there an emergency credit facility ?
A4 - Yes at zero credit - the button on the front can be pressed to give an emergency credit value - which is recovered
when the next card is inserted
Q5 - Can water be switched off ?
A5 - No its unlawful to switch off a water supply in the UK, however the Primary Fuel - Electric- Gas or Heat
can be switched
Q6 - What happens when there is a price increase ?
A6 - The settings can be changed with a re set zapper 

Q7 - How much credit is on a card ? A7 - This is programmable and is set when programming at the 'setting up' stage - for economy each card
can be used twice.... ie if you set up for 50 utility units = x 2 gives 100 units per card Q8 - How can I tell how many cards have been used ?
A8 - Using the front panel programming buttons - a Audit Facility is available Q9 - Can my tenants get into the settings ? A9 - No when the accept screen is reached and pressed in the program it seals in the settings
The settings can only be unlocked via reset zapper- which are only sold to registered landlords and operators

Q10 - What price are the Dual Fuel Metering Systems
A10 - Dual Fuel Prices Q11 - How do a purchase
A11 - Via our sales line 01524 555929 - Credit Card Payment is fine ?